{"id":95,"date":"2025-11-27T21:41:26","date_gmt":"2025-11-27T21:41:26","guid":{"rendered":"https:\/\/lookup3.iesabastos.com\/?page_id=95"},"modified":"2025-12-18T19:31:15","modified_gmt":"2025-12-18T19:31:15","slug":"politicas-de-devolucion","status":"publish","type":"page","link":"https:\/\/lookup3.iesabastos.com\/?page_id=95","title":{"rendered":"Politicas de devoluci\u00f3n"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"95\" class=\"elementor elementor-95\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b4d2c5 e-flex e-con-boxed e-con e-parent\" data-id=\"8b4d2c5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-680ebd5 elementor-widget elementor-widget-heading\" data-id=\"680ebd5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de Devoluciones y Cambios de LookUp<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4bd5e88 e-flex e-con-boxed e-con e-parent\" data-id=\"4bd5e88\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce60ba0 elementor-widget elementor-widget-heading\" data-id=\"ce60ba0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\u00bfCu\u00e1l es vuestra pol\u00edtica de devoluciones?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a7cc3a e-flex e-con-boxed e-con e-parent\" data-id=\"1a7cc3a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f0c4a0 elementor-widget elementor-widget-text-editor\" data-id=\"2f0c4a0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"3\"><span style=\"color: #000000;\">En LookUp puedes cambiar de opini\u00f3n. Si no est\u00e1s completamente satisfecho, puedes devolver tus productos en un plazo de 20 d\u00edas naturales. Te reembolsaremos el importe de los art\u00edculos devueltos durante este periodo siempre que cumplas con las condiciones de estado del producto.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b459974 e-flex e-con-boxed e-con e-parent\" data-id=\"b459974\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e651e68 elementor-widget elementor-widget-heading\" data-id=\"e651e68\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\u00bfQu\u00e9 condiciones deben cumplir los productos para ser devueltos?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-733bcc0 e-grid e-con-boxed e-con e-parent\" data-id=\"733bcc0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f1e11b elementor-widget elementor-widget-text-editor\" data-id=\"2f1e11b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><span style=\"color: #000000;\">Para que podamos aceptar la devoluci\u00f3n y reintegrar el art\u00edculo a nuestro stock para que pueda ser vendido de nuevo, el producto debe estar en <b data-path-to-node=\"5\" data-index-in-node=\"143\">estado impecable<\/b>:<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3ba2df elementor-widget elementor-widget-text-editor\" data-id=\"a3ba2df\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li data-path-to-node=\"6,0,0\"><span style=\"color: #000000;\">Sin se\u00f1ales de uso.<\/span><\/li><li><p data-path-to-node=\"6,1,0\"><span style=\"color: #000000;\">Con todas las etiquetas originales puestas.<\/span><\/p><\/li><li><p data-path-to-node=\"6,2,0\"><span style=\"color: #000000;\">En su embalaje original.<\/span><\/p><\/li><\/ul><h3 data-path-to-node=\"7\">\u00a0<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a32d29f e-flex e-con-boxed e-con e-parent\" data-id=\"a32d29f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d2ec1b6 elementor-widget elementor-widget-heading\" data-id=\"d2ec1b6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\u00bfQui\u00e9n paga los gastos de env\u00edo de la devoluci\u00f3n?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-230954b e-flex e-con-boxed e-con e-parent\" data-id=\"230954b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aaeb419 elementor-widget elementor-widget-text-editor\" data-id=\"aaeb419\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"8\"><span style=\"color: #000000;\">Depende del motivo por el cual realices la devoluci\u00f3n:<\/span><\/p><ul data-path-to-node=\"9\"><li><p data-path-to-node=\"9,0,0\"><span style=\"color: #000000;\"><b data-path-to-node=\"9,0,0\" data-index-in-node=\"0\">Fallo o error de la IA<\/b>: Si la devoluci\u00f3n se debe a un error interno de nuestro sistema, <b data-path-to-node=\"9,0,0\" data-index-in-node=\"88\">LookUp<\/b> se hace cargo de los gastos.<\/span><\/p><\/li><li><p data-path-to-node=\"9,1,0\"><span style=\"color: #000000;\"><b data-path-to-node=\"9,1,0\" data-index-in-node=\"0\">Cambio de opini\u00f3n del usuario<\/b>: En este caso, el env\u00edo corre por cuenta del cliente.<\/span><\/p><\/li><\/ul><h3 data-path-to-node=\"7\"><span style=\"color: #000000;\">\u00a0<\/span><\/h3><p data-path-to-node=\"8\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb1e603 e-flex e-con-boxed e-con e-parent\" data-id=\"fb1e603\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7d8925 elementor-widget elementor-widget-heading\" data-id=\"c7d8925\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\u00bfC\u00f3mo puedo devolver art\u00edculos de un pedido?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b154774 e-flex e-con-boxed e-con e-parent\" data-id=\"b154774\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64d7062 elementor-widget elementor-widget-text-editor\" data-id=\"64d7062\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"11\"><span style=\"color: #000000;\">Es una forma f\u00e1cil y c\u00f3moda para el cliente, ya que <b data-path-to-node=\"11\" data-index-in-node=\"52\">todo el proceso se realiza a trav\u00e9s de nuestra App<\/b>. Solo tienes que seguir estos pasos:<\/span><\/p><ol start=\"1\" data-path-to-node=\"12\"><li><p data-path-to-node=\"12,0,0\"><span style=\"color: #000000;\"><b data-path-to-node=\"12,0,0\" data-index-in-node=\"0\">Selecciona la prenda<\/b> que quieres devolver en la aplicaci\u00f3n.<\/span><\/p><\/li><li><p data-path-to-node=\"12,1,0\"><span style=\"color: #000000;\"><b data-path-to-node=\"12,1,0\" data-index-in-node=\"0\">Indica el motivo<\/b> de tu devoluci\u00f3n.<\/span><\/p><\/li><li><p data-path-to-node=\"12,2,0\"><span style=\"color: #000000;\"><b data-path-to-node=\"12,2,0\" data-index-in-node=\"0\">Genera el c\u00f3digo QR<\/b> directamente desde la app.<\/span><\/p><\/li><li><p data-path-to-node=\"12,3,0\"><span style=\"color: #000000;\"><b data-path-to-node=\"12,3,0\" data-index-in-node=\"0\">Deposita o guarda la prenda<\/b> en una de nuestras <b data-path-to-node=\"12,3,0\" data-index-in-node=\"47\">Smart Boxes<\/b>.<\/span><\/p><\/li><li><p data-path-to-node=\"12,4,0\"><span style=\"color: #000000;\"><b data-path-to-node=\"12,4,0\" data-index-in-node=\"0\">Entrega el paquete<\/b> en el punto de recogida m\u00e1s cercano.<\/span><\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c745ae2 e-flex e-con-boxed e-con e-parent\" data-id=\"c745ae2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2cedf4e elementor-widget elementor-widget-heading\" data-id=\"2cedf4e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\u00bfCu\u00e1ndo y c\u00f3mo recibir\u00e9 mi reembolso?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a31dfd e-grid e-con-boxed e-con e-parent\" data-id=\"2a31dfd\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f746e82 elementor-widget elementor-widget-text-editor\" data-id=\"f746e82\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><span style=\"color: #000000;\"><b data-path-to-node=\"14,0,0\" data-index-in-node=\"0\">Plazo<\/b>: Recibir\u00e1s el dinero en un plazo de <b data-path-to-node=\"14,0,0\" data-index-in-node=\"42\">7 a 10 d\u00edas h\u00e1biles<\/b> tras recibir el producto. Este tiempo nos ayuda a gestionar cualquier inconveniente por distancia o fallos t\u00e9cnicos.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-182f323 elementor-widget elementor-widget-text-editor\" data-id=\"182f323\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul data-path-to-node=\"14\"><li><p data-path-to-node=\"14,1,0\"><span style=\"color: #000000;\"><b data-path-to-node=\"14,1,0\" data-index-in-node=\"0\">M\u00e9todo<\/b>: El reembolso se realiza mediante el <b data-path-to-node=\"14,1,0\" data-index-in-node=\"44\">mismo m\u00e9todo de pago<\/b> que utilizaste en la compra, por ser la opci\u00f3n m\u00e1s transparente y directa para ti.<\/span><\/p><\/li><\/ul><h3 data-path-to-node=\"15\">\u00a0<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-000ca92 e-flex e-con-boxed e-con e-parent\" data-id=\"000ca92\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1023a48 elementor-widget elementor-widget-heading\" data-id=\"1023a48\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\u00bfAcept\u00e1is cambios?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5628754 e-flex e-con-boxed e-con e-parent\" data-id=\"5628754\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-06b7f74 elementor-widget elementor-widget-text-editor\" data-id=\"06b7f74\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"16\"><span style=\"color: #000000;\">S\u00ed, aceptamos <b data-path-to-node=\"16\" data-index-in-node=\"14\">cambios de talla<\/b> por motivos excepcionales. No obstante, ten en cuenta que <b data-path-to-node=\"16\" data-index-in-node=\"89\">LookUp<\/b> no garantiza devoluciones a menos que se trate de un <b data-path-to-node=\"16\" data-index-in-node=\"149\">fallo del fit<\/b> (ajuste de la prenda).<\/span><\/p><p data-path-to-node=\"17\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-224c220 e-flex e-con-boxed e-con e-parent\" data-id=\"224c220\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e853b9 elementor-widget elementor-widget-text-editor\" data-id=\"4e853b9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><span style=\"color: #000000;\">Si tienes m\u00e1s dudas, puedes escribirnos a nuestro correo de atenci\u00f3n al cliente: <b data-path-to-node=\"17\" data-index-in-node=\"81\">INFO@LOOKUP.COM<\/b>.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Devoluciones y Cambios de LookUp \u00bfCu\u00e1l es vuestra pol\u00edtica de devoluciones? En LookUp puedes cambiar de opini\u00f3n. Si no est\u00e1s completamente satisfecho, puedes devolver tus productos en un plazo de 20 d\u00edas naturales. Te reembolsaremos el importe de los art\u00edculos devueltos durante este periodo siempre que cumplas con las condiciones de estado del [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-95","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Politicas de devoluci\u00f3n - LookUp<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lookup3.iesabastos.com\/?page_id=95\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politicas de devoluci\u00f3n - LookUp\" \/>\n<meta property=\"og:description\" content=\"Pol\u00edtica de Devoluciones y Cambios de LookUp \u00bfCu\u00e1l es vuestra pol\u00edtica de devoluciones? En LookUp puedes cambiar de opini\u00f3n. Si no est\u00e1s completamente satisfecho, puedes devolver tus productos en un plazo de 20 d\u00edas naturales. 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